Intelicom, since its foundation, has developed strong partnership with Cisco Systems which is the market leading company in the Networking and IP Telephony industry. Currently we are Cisco Select Certified Partner. Through this partnership we are able to provide best-of-breed IP telephony and Networking solutions.

Voice over IP, Professional Services
Network/Solution Design and Implementation
Data Communications LAN/WAN design and Implementation
Wide Area Networks
Frame Relay, ADSL, IP VPN, Internet Access Solutions
Frame Relay, ADSL Wireless Networks LAN/WAN
IP Telephony
Local Area Networks
Routing Switches, Switches, Hubs

Cisco Unified Communications Manager

Cisco Unified Communications Manager is an enterprise-class IP telephony call-processing system that provides traditional telephony features as well as advanced capabilities, such as mobility, presence, preference, and rich conferencing services. This powerful call processing solution can help:


  • Simplify your voice systems by replacing old PBX (private branch exchange) and key systems with unified communications, you can cut costs and dramatically streamline provisioning and maintenance.
  • Simplify your voice systems by replacing old PBX (private branch exchange) and key systems with unified communications, you can cut costs and dramatically streamline provisioning and maintenance.
  • Build productivity with feature-rich unified communications that help workers spend less time chasing people, and more time being productive.
  • Enable mobility with software that has embedded unified mobility capabilities so mobile workers can remain productive wherever they are.
  • Improve collaboration with a click; start an IM session, initiate a phone call, and establish a videoconferencing call more easily.

Cisco Unified Communications Manager Express

Now you can provide unified communications capabilities in your small business office or branch with Cisco Unified Communications Manager Express. This solution provides powerful call processing for Cisco Unified IP Phones as part of a converged voice and data solution empowered by a Cisco router. That means you can have the advanced communications capabilities you need to better compete in today’s global market.


  • Low cost-this full featured call processing solution is integrated into Cisco Integrated Services Routers and Cisco Multi-service Access Routers that deliver a small footprint and are simple to deploy, administer, and maintain.

  • Comprehensive feature set innovative key system and small private branch exchange (PBX) capabilities available within feature-rich Cisco
    IOS software.

  • Business process transformation Integration with existing business process applications, such as Customer Relationship Management (CRM), delivered in combination with Cisco Unified CallConnector applications.

  • Increased employee productivity users have call control, location, and status of other users with Cisco Unified CallConnector for Microsoft Windows, a presence-based Windows application.

  • User specified call handling users can take advantage of single number reach by extending incoming business calls to mobile or home phones based on rules they specify with Cisco Unified CallConnector Mobility.

  • Easy installation and changes an intuitive management interface makes moves, adds and changes easy.

  • Industry leading investment protection. The solution designed to support up to 250 users can interoperate with Cisco Unified Communications Manager, and enables planned migration strategies in support of future growth requirements.

Cisco Unified Contact Center Express

Improve operational efficiency, reduce business costs, and improve customer response. this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:
Simplifies business application integration – Eases agent administration – Increases agent flexibility – Provides efficiency gains in network hosting


Intended for both formal and informal contact centers, this unified communications solution also delivers:

  • Sophisticated call routing and comprehensive contact management
  • Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
  • Workforce Optimization, including Workforce Manager
  • Quality Manager and Advanced Quality Manager
  • E-mail management, chat, and web collaboration features
  • Easy-to-use administration features
  • Simplified installation, configuration, and application hosting